SHIPPING POLICY

Thank you for choosing Cleantech Mart by IDEALERS B2B PVT LTD! Our platform connects you with a diverse range of sellers, each offering unique ranges of products and shipping practices. To ensure a smooth shopping experience, please review the comprehensive details of our shipping policy below.

We understand that shipping is a crucial aspect of your shopping experience, and we strive to provide a transparent and reliable shipping process through our platform. To ensure a smooth shopping experience, please read the following shipping policy and understand how shipping is handled when you make a purchase on our platform.

1. Overview and Scope:
2. This shipping policy applies to the combined practices of sellers on Cleantech Mart. We are not directly involved in the supply chain of products listed on our platform. We rely on individual sellers to manage their own shipping processes. Though we have tied up with 3^rd party logistics (Shiprocket). Therefore, the shipping policies and procedures will vary depending on the specific seller you choose to purchase from.
3. It is your responsibility to confirm the seller’s shipping policy before making a purchase. This information is usually available on the product listing page or available on the 3^rd party logistics website or can be obtained directly from the seller through messaging.
4. Shipping Methods:
5. Sellers on our platform provide various shipping methods, including standard and expedited options. The availability of these methods is determined by individual sellers. For specific details, please refer to the seller’s product page.
6. Processing Time:
7. Orders undergo processing before shipment. After placing an order, the seller will process the order within their specified processing time. Processing times vary among sellers. Customers are encouraged to review the seller’s product page for specific details.

• Shipping Costs:
• Shipping costs are determined by individual sellers and may be fixed or variable. Customers should be aware that these costs can differ based on the seller and shipping destination. You will see the shipping costs during the checkout process before making a purchase.
• International Shipping:
• International shipping options are available from select sellers. Customers should review each seller’s shipping policies to determine if international shipping is available and the associated costs. You shall be responsible for any customs duties and taxes associated with international shipments.
• Tracking Information:
• Sellers are encouraged to provide tracking information for shipments whenever possible. Once available, the tracking information will be shared with you through our platform. The timeframe for receiving tracking details may vary and is dependent on the seller’s processes.
• Delivery Timeframes:
• Estimated delivery timeframes are provided for general reference. Actual delivery times depend on the seller, shipping destination, and chosen shipping method. Sellers are responsible for providing accurate estimated shipping times on their product listings.
• They may contact you through our platform’s messaging feature or any other mutually agreed-upon personal messaging application. Please keep an eye on your messages after placing an order to receive updates on shipping and expected delivery dates.
• Address Accuracy:
• Customers are responsible for providing accurate shipping addresses. Any additional shipping charges incurred due to address errors will be the responsibility of the customer.

• Delays in Delivery:
• Please note that unexpected delays may occur due to various factors beyond the seller’s control, such as weather conditions, customs clearance, or carrier-related issues. In such cases, the seller will endeavour to keep you informed through the messaging feature.
• Cleantech Mart makes it clear that we will not be liable for any delays in delivery. All your claims and liabilities lie against or are to be claimed against the individual seller.
• Lost or Damaged Items:
• In the event that an item is lost or damaged during shipping, customers should contact the seller directly to resolve the issue. Sellers are encouraged to work with buyers to provide a satisfactory resolution, which may include a refund or replacement.
• In case of a damaged consignment, the buyer has to contact the logistics provider/partner and upload the time stamped image and video on the dashboard of the platform/ Cleantech Mart.
• Returns and Refunds:
• For issues related to shipping, customers should refer to the seller’s specific return and refund policies. Contact information for customer support is available on the seller’s product page or can be directed to Cleantech Mart for further assistance.
• In case seller receives a return of damaged consignment, the seller has to contact its logistics partner and upload a time stamped photo and video of the same on the platform/ Cleantech Mart.
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• Communication:
• Sellers are encouraged to communicate proactively with customers regarding shipping updates through the messaging feature.
• In case you have any further questions or concerns regarding shipping, you can contact the seller directly through the messaging feature on our platform. You can also reach out to our customer support team for assistance in communicating with the seller. However, we make it clear that our efforts and endeavours would be limited to establishing a smooth and fruitful communication between you and the individual seller and nothing beyond it.
• Review and Ratings:
• Your feedback is invaluable! Please consider reviewing and rating sellers based on your shipping experiences. Your input helps enhance the overall shopping experience for our community.

This shipping policy is subject to change, Cleantech Mart reserves the right to update this shipping policy at any time. Customers are advised to review it periodically for updates. Changes to the policy will be effective immediately upon posting on our website. Cleantech Mart is not responsible for issues related to individual sellers’ shipping practices.

If you have any questions or concerns, please contact us at support@cleantech-mart.com

Thank you for shopping with Cleantech Mart !